Services Contract Manager

Job description

Do you have experience in Contracts, Procurement, Logistics, or Finance and are looking to evolve and develop new skills? This position is for you!

The A220 Commercial Aircraft Programme is seeking a Contract Manager to join our Services Contracts team based in Mirabel (Quebec, Canada). In this role, you will monitor the validity and expiration of credits and allocations in accordance with contractual clauses. You will also be responsible for invoicing A220 services provided by Airbus Canada (training, upgrades, etc.) and securing payments from our customers.

You will be the focal point of the post-delivery contractual relationship, acting as the guardian of validity rights and billing accuracy. Your goal: transform our contractual obligations into customer satisfaction while ensuring our revenue targets are met.

As part of the Services Contracts team, you will join a department responsible for negotiating A220 support packages during aircraft sales, contract management, and aircraft warranty. The team is organized to promote cross-functional collaboration and autonomy, supporting one another and learning collectively.

Your working environment

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is nearby. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, balancing career opportunities and outdoor activities.

How we care for you

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to over 10,000 e-learning courses, certifications, accelerated development programmes, and national and international mobility.

Your Challenges

Customer Relations

• Act as the primary interface for internal stakeholders and A220 customers (operators, MROs, third parties) regarding the management of signed service sales contracts.
• Establish and maintain a commercial relationship based on trust by actively listening to and clarifying customer needs, requirements, and concerns.
• Propose solutions that protect the interests of Airbus.

Customer Allocations

• Monitor customer allocations granted through service contracts and/or the A220 Purchase Agreement support package.
• Ensure rigorous follow-up of these allocations with the customer and manage credit notes made available to A220 clients.

Securing Payments

• Implement and monitor billing and payment procedures.
• Ensure payments are received within agreed timelines.
• Identify and resolve billing or payment discrepancies.

Accounts Receivable & Debt Recovery

• Implement recovery strategies tailored to different customer profiles and debt seniority.
• Lead the resolution of commercial disputes blocking payments and ensure proactive management of working capital (Cash-in).
• Negotiate payment plans and schedules; document all recovery actions and customer communications.
• Update tracking information in the system; identify doubtful accounts and propose appropriate solutions (formal notices, litigation, etc.).
• Progressively reduce outstanding accounts receivable.

Continuous Improvement

• Contribute to departmental continuous improvement projects, particularly in coordination with Airbus SAS.

Tools: SAP

Your profile

You possess the following skills and experience:

• Background: Relevant education/experience in Accounting, Finance, Administration, or a related field (5 years of experience).
• Contractual Acumen: Ability to interpret complex contracts to monitor contractual rights and obligations.
• Communication: Excellent written and verbal communication skills in both English and French (essential).
• Negotiation: Negotiation and persuasion skills.
• Organization: Rigor, organization, and high attention to detail.
• Autonomy: Ability to work independently and manage competing priorities.
• Mindset: Problem-solving skills and initiative.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.