Program Support Manager - New Development Project

Job description

Do you have experience in project/program management, cross-functional or development projects and/or have you worked in the customer services environment and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a new development project Program Support Manager to join our Fleet Efficiency team based in Mirabel (Québec, Canada). You will work jointly with the A220 Program organization to improve fleet performance in service and ensure Customer Services impacts and required deliverables for the new development project are defined, understood and secured for each proposed aircraft modification.

Reporting to the Head of Supplier Support Management & Continuous Development and the Customer Services Leader, you will contribute to the Fleet Efficiency team's mission to ensure safe and economic operation of the Airbus A220 fleet in-service while continuously improving customer satisfaction. The team promotes autonomous cross-collaboration, mutual support and collective learning.

Your role as Program Support Manager will be to act as the Customer Services voice within the new development program and ensure Customer Services objectives and requirements are captured and implemented.

Your working environment

The A220 Programme is headquartered in Mirabel, in the greater Montreal area. The region offers a high quality of life, a good balance between career opportunities and outdoor activities, and a safe welcoming environment for professionals and families.

How we care for you

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: Hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
• Individual development: Great upskilling opportunities with unlimited access to 10,000+ e-learning courses, certifications, accelerated development programmes, and national & international mobility.

Your challenges

• Work with the Program Support team, Customer Services Leader and Project Planner to understand, define and secure deliverables, ensuring in-service impacts are considered and Customer Services requirements and objectives are integrated across all phases of the new development program, coordinating internal and external activities between A220 Customer Services BUs and the rest of the company.
• Represent Customer Services in governance activities (modification introduction scenarios, weekly new development reviews, configuration management reviews, risk & opportunity reviews, maturity gates, program reviews), prepare supporting materials, ensure Customer Services requirements are respected and follow up on related actions.
• Manage the interface with the multidisciplinary A220 team and the broader A220 Program team (ABB), participating in program processes to bring the Customer Services and in-service fleet perspective: engineering management, safety monitoring and enhancement, product definition, airworthiness management, support to deliveries and marketing, etc.
• In collaboration with customer services business units and program stakeholders, ensure definition, preparation and deployment of the in-service strategy (SB policy, embodiment campaigns, spares, etc.) to be validated at CCB and follow up on processes leading to appropriate fleet support.
• Create a strong link with A220 Customer Services BUs to gain in-depth understanding of critical operational requirements, become the customer voice and contribute through technical interactions to product maturity for entry into service.
• Manage, with the Project Planner, projects under your supervision using best project management practices, especially by:
  • Putting in place the required planning and following it up while managing interdependencies between customer services activities and the rest of the company.
  • Driving on-time and on-cost progression of projects, updating schedules as needed, and communicating with stakeholders to keep projects on track.
  • Supporting the implementation of dashboards to follow project deliverables and related indicators for reporting to higher management.
  • Optimizing project efficiency, resource allocation, and overall project success.
  • Contributing to cost follow-up required for projects under your management and ensuring its maintenance.
  • Collaborating on financial exercises and performing necessary follow-ups.

Your profile

• Degree in Aerospace Engineering or equivalent.
• Minimum of seven (7) years of experience in Engineering and/or aircraft operation.
• Experience managing significant multi-disciplinary projects.
• Significant experience interacting with airline customers and managing relationships; Airbus and/or A220 and/or Customer Services experience is an asset.
• Customer-focused and behaves with integrity at all times.
• Strong business and financial acumen combined with a strategic view.
• Excellent interpersonal and communication skills; treats people with respect.
• Capability to build and lead high-performance teams in a fast-paced environment with changing priorities.
• Care for people development, team spirit and valuing everyone's contribution.
• Self-organized, strong time management, high autonomy and drive.
• Able to manage multiple priorities simultaneously.
• Critical mindset able to defend their point of view when necessary.
• Available for short-notice travel.

This job requires awareness of potential compliance risks and a commitment to act with integrity.