About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

The Commercial Services team within P&WC Customer Service is seeking a Senior Manager to lead a team accountable for delivery performance of spare parts to after-market, in support of our customer commitments.

Reporting to the Director of Spare Parts Services, the successful candidate will play a critical leadership role in aligning cross-functional teams to ensure inbound material flow meets key performance indicators. Acting as a central point of coordination between Manufacturing Operations, Supply Chain, and Customer Service, this individual will champion customer priorities, drive issue resolution, and ensure strong supplier performance. The role also represents the voice of the customer and external stakeholders within the organization.

The position is based at our Longueuil facility, from Monday to Friday, with flexible hours and exclusively on-site.

What will your day-to-day look like?

Develop and empower people by leading, coaching, and mentoring a high-performing team accountable for supplier delivery performance aligned with customer commitments.
Drive cross-functional alignment by fostering strong collaboration with Operations, Supply Chain, and Customer Service to achieve shared business objectives.
Execute with customer focus by translating Customer Service priorities into clear, actionable plans for Supply Chain and Manufacturing Operations.
Lead with accountability and transparency by proactively identifying, assessing, and communicating risks impacting supply chain and manufacturing performance.
Deliver results by ensuring timely, end-to-end resolution of customer supply issues and minimizing operational disruptions.
Ensure disciplined execution through rigorous monitoring and follow-up of recovery plans with internal stakeholders.
Influence and represent externally by supporting and participating in customer engagements, reinforcing trust and partnership.
Enable informed decision-making by leading the development and delivery of governance reporting to senior leadership.
Champion continuous improvement by driving process optimization and enhancing operational efficiency.
Advance digital transformation by supporting and promoting initiatives that enhance supplier delivery performance and Spare Parts Services capabilities.

What do you need to be successful?

Bachelor's degree with a minimum of 12 years of relevant experience, or a Master's degree with a minimum of 10 years of experience, in a related field such as Engineering, Business Administration, Aerospace, Operations Management, Finance, International Trade, Supply Chain or a similar discipline.
Demonstrated entrepreneurial mindset with strong resilience, resourcefulness, and comfort operating in ambiguous environments.
Proven ability to build strong relationships and establish credibility with key internal and external stakeholders.
High level of autonomy, with the ability to seek alignment and leverage support when navigating new or complex areas.
Results-oriented, with a demonstrated ability to plan, prioritize, and mobilize resources to achieve objectives within defined timelines.
Strong communication and influencing skills, with the ability to lead, align, and drive accountability in support of business transformation initiatives.
Strong analytical and data-driven decision-making capabilities.
High level of curiosity with a proactive approach to identifying and creating new opportunities.
Experience in the aerospace and/or supply chain environment is considered a strong asset.

This position is part of a French-speaking work environment; however, it requires a very good knowledge of English (documentation and technical terms, write and communicate with customers, suppliers or international teams).

What do we offer?

Pension and savings plan with employer contributions
Group insurance program
Opportunities for advancement (career progression)
Merit or recognition program
Health and wellness program, including virtual health care
Recreational and sports club
Nearby daycares
Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Senior Manager Delivery Performance of spare parts, Spare Parts Services