AOG Supply Engineering Manager, Customer Services

Job description

Do you have experience in supply chain engineering/logistics, have you worked in the aerospace industry and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Supply Engineer Front Desk to join our Configuration management, Supply chain engineering and Anticipation team based in Mirabel (Québec, Canada), where you will work jointly with our spare parts distributor (Satair).

You will be part of the Supply chain engineering team responsible for:

• Support Satair AOG COD/FHS AOG COD escalation for any spares solutions issues (spare AOG, alternatives request...)
• Ensure all spares solutions are investigated within complete network of potential sources and propose optimum spare option(s) to customer.
• Investigate part alternatives for AOG events with associated technical declaration.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Role and responsibilities

Your role as Supply Engineer Front Desk, In service critical situation will be to:

• Centralize for AOG events all material needs (parts and GSE) from either AOG Engineering or THD Centre teams and provide first availability analysis using all possible sources such as Satair AOG CODs, OEM Vendors, FHS, brokers...
• Contribute in defining the optimum supply spare solution for the customer in AOG including investigation of alternative P/N from qualified source and product.
• Coordinate with relevant functions, Satair AOG COD, Spares Engineer, OEM Vendors, FHS, Programs, Customers, Component On Demand, Warehouses and logistics/transports progress of selected solutions with PO placement, logistics and delivery to the Customers during AOG event.

Your working environment

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area. The region offers a high quality of life and a good balance between career opportunities and outdoor activities.

How we care for you

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10,000 e-learning courses, certifications, accelerated development programmes, national and international mobility.

Your challenges

• Bridge CRC, Satair AOG COD and FHS COD governance to ensure full alignment on AOG's priorities, acting as Supply coordinator within CRC.
• Manage escalation received from Satair COD or FHS COD for any spare blocking items, with review of solutions supported by relevant functions and/or investigation on part alternative solutions.
• Maintain overview of AOG Supply performance and report on a regular basis.
• Provide AOG events Return of Experience analysis on spare and tools issues and contribute on recommendations for Spare anticipation with potential spare solutions (sources, stock...) in close collaboration with spare procurement team, FHS and supply program support.
• Ensure feedback on OEM vendors performances to Airbus spare procurement and follow recovery plan.
• Support A220 Program Configuration management for internal teams and Satair.
• Control and manage configuration definition, using the (AM) standards and the configuration management tools.
• Procure Interchangeability documentation to support customer demands.
• Ensure quality of the Master Data for Customer Support activities.

Your profile

• Five (5) to ten (10) years of experience in supply chain management or in the aerospace industry.
• Ideally a university degree in a related Engineering discipline or Supply Chain.
• Understanding of logistic flows and sales orders process.
• General knowledge of A/C systems and structure.
• Ability to read and consult Airbus documentations and drawings; ability to read and interpret technical drawings.
• SATAIR and Repair organization and tasks knowledge.
• Knowledge of SAP and Technical request.
• Preferably experienced in Customer Services business or in Engineering and Supply/logistics.
• Understand Customer operational constraints; solution oriented; good coordination and relational skills to deal with Suppliers, Customers and other Airbus departments under time pressure.
• Ability to cope with highly demanding environment and possible conflict situation; team player in cross functional and multicultural context.
• Fluent in English - French (asset).

This position is on a rotational shift, with some nights and week-ends.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.